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Frequently Asked Questions
Do I have to print out my tickets?
You may print your tickets or show e-tickets at the door.
What is the difference between the Museum and Memorial?
The Museum and Memorial are two separate sites. The Legacy Museum is an indoor narrative museum with audio, exhibits, art, videos, and comprehensive content about the legacy of enslavement through contemporary issues of mass incarceration. The National Memorial is an outdoor memorial situated on a 6-acre space where visitors walk a path through our history of racial injustice.
How far apart are the Museum and Memorial?
The Museum and Memorial are approximately 0.7 miles apart. Our Museum and Memorial Shuttle service runs every 20 minutes and times are listed outside each site.
Do you offer guided tours? How long will it take to go through the sites?
Both the Museum and Memorial are self-guided experiences. The Legacy Museum features many interactive components, and visitors spend 2 to 4 hours on average at the Museum. Visitors spend 1 to 1.5 hours on average at the Memorial.
Are the sites wheelchair accessible?
Both the Museum and Memorial are wheelchair accessible. We have wheelchairs available upon request.
Are the sites appropriate for children?
When planning a visit with children, we encourage taking into account the estimated time spent at each site. If you are concerned about preparing children to engage with the subject matter, we recommend reviewing our website and exercising your discretion.
Do you have resources for high school students?
When are the sites closed?
The Museum and Memorial are closed every Tuesday, as well as Thanksgiving Day and Christmas Day. We will alert guests of any additional closures through this website.
How do I plan a group visit?
To make a reservation for groups of more than 25 people, please click here.
How can I claim my county’s monument from the National Memorial for Peace and Justice? How can I take part in a soil collection?
Please find more information about the Equal Justice Initiative’s Community Remembrance Project here.
What if I have trouble using your online ticketing?
Please call the ticket office at (334) 386-9100.
Can I purchase a ticket in person?
Yes, tickets can be purchased at our ticket office, located at 130 Commerce Street, Montgomery, Alabama, 36104. To make sure you’re able to experience both the Museum and Memorial on your preferred days, we suggest purchasing tickets online in advance of your visit.
Can I get a refund on my ticket or change the date or time?
Refunds and changes are not guaranteed. Please email [email protected] with your order number, reason for request, and your desired date and time change.
What are your policies for reporters, photographers, and press or media?
In order to preserve the sacredness of the space and the integrity of each visitor's experience, we do not allow video or audio recording, tripods, or lighting equipment at the Museum or Memorial. We do not allow photographs of any kind inside the Museum and ask that all visitors turn their cell phones completely off while inside the Museum. While visitors to the Memorial are welcome to respectfully document their experience with still photography using a cell phone or hand-held digital camera, we require professional photographers and press to contact us for permission in advance of scheduling any photo shoots on location.
If you have any questions or special requests, please email [email protected] as far in advance of your visit as possible with a proposal. Due to the current volume of requests, we regret that not all requests will be accommodated.
Members of the media may email [email protected] for a press kit.
Press passes for the Memorial and Museum are not available at this time. If you are interested in visiting the sites, please purchase tickets online or at the ticket office.